How to Reset Your Vivo Phone Without Losing Data: A Step-by-Step Guide

Resetting your Vivo smartphone can improve performance and fix bugs, but it typically involves wiping all data from your device. To avoid losing important information, you need to back up your data before performing a factory reset. Here’s a simple guide to help you reset your Vivo phone without losing any data.

1. Backup Essential Data to Google Cloud

Vivo phones offer backup options through Vivo Cloud, but it has a limited free storage capacity. Instead, we recommend using Google Cloud, which provides 15GB of free storage.

Step-by-Step Backup to Google Cloud:

1. Open Settings:
   • Go to the Settings app on your Vivo phone.
2. Access Backup Options:
   • Scroll down to “System” and tap on it.
   • Select “Backup data” and choose “Google server.”
3. Enable Backup:
   • Toggle on the “Back up my data” switch.
   • Tap “Backup account” and select your Google account.
   Tip: Note down your Google account details. You’ll need this account to restore your data later.
4. Create a Backup:
   • Open the Drive app on your phone.
   • Tap the three horizontal lines in the upper-left corner and select “Settings.”
   • Choose “Backup and reset.”
   • Turn on the switch for “Back up using mobile or metered Wi-Fi data” to ensure backup even on a mobile connection.
   • Enable sync for all options like Contacts, Calendar, and Keep Notes.
   • Tap “Back up now” and wait for the backup to complete.

2. Backup Photos, Videos, and Other Files

For photos, videos, and other files, Google Photos and Google Drive are great options. You can also use a computer for backing up if needed.

Back Up Photos and Videos Using Google Photos:

1. Open Google Photos:
   • Launch the Google Photos app.
2. Enable Backup:
   • Tap your profile icon in the upper-right corner and go to “Photos settings.”
   • Tap “Backup” and toggle the switch to enable it.
3. Select Backup Quality:
   • Scroll to “Backup quality” and choose “Storage saver” or “Express” for reduced quality.
4. Choose Folders:
   • Tap “Back up device folders” and select the folders you want to back up.
5. Adjust Mobile Data Usage:
   • Go back and select “Mobile data usage.”
   • Set the daily limit for backup to “Unlimited” if using mobile data.
   Check the backup progress on the Google Photos homepage.

Back Up Remaining Files Using Google Drive:

1. Open Google Drive:
   • Launch the Google Drive app.
2. Upload Files:
   • Tap the + New button and choose “Upload.”
   • Select the files you wish to back up.
   Tip: To select multiple files, tap and hold one file, then select the rest.
3. Complete Upload:
   • Tap “Select” at the top of the screen and wait for the backup to finish.
   If backup doesn’t start, disable “Transfer files only over Wi-Fi” in Drive’s settings.

3. Back Up Your WhatsApp Chats

To avoid losing WhatsApp messages, back up your chats before resetting.

Steps to Back Up WhatsApp:

1. Open WhatsApp:
   • Launch WhatsApp on your phone.
2. Go to Settings:
   • Tap the three vertical dots in the upper-right corner and select “Settings.”
   • Tap “Chats” and then “Chat backup.”
3. Configure Backup:
   • Toggle on “Back up using cellular” if you prefer mobile data for backup.
   • Enable “Include videos” if you want to back up videos as well.
4. Perform Backup:
   • Tap “Back up” and wait for the process to complete.

4. Verify Your Backup

Before proceeding with the factory reset, double-check that all your important data is backed up. Confirm that you have saved everything from your apps and files.

Once you’ve ensured that all your data is safely backed up, you can proceed with resetting your Vivo phone.

FAQs

By following these steps, you can perform a factory reset on your Vivo phone without worrying about losing your important data.